At Cooks Auto, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, engage with our services, or communicate with us. By using our website, you consent to the practices outlined in this policy.
1. Information We Collect
When you interact with our website or services, we may collect various types of information, including personal and non-personal data. The information we collect helps us improve our offerings and provide you with a better user experience.
1.1 Personal Information
We may collect personal details that you voluntarily provide when using our services, including but not limited to:
- Name: To personalize your experience and process transactions.
- Email Address: To send confirmations, updates, promotions, and respond to inquiries.
- Phone Number: To facilitate customer support and appointment scheduling.
- Mailing Address: To process physical deliveries or verify transaction details.
- Payment Information: Collected during transactions to complete purchases securely. We use third-party payment processors that comply with security standards to ensure your financial data remains safe.
- Account Credentials: If you create an account with us, we may store your login information securely.
Providing personal information is optional, but some services may require it for full functionality.
1.2 Non-Personal Information
We automatically collect non-personal data when you access our website. This data helps us improve site performance and analyze user behavior. The information may include:
- Browser Type and Version: To optimize website compatibility and design.
- IP Address: To monitor site security and detect potential threats.
- Device Information: Including operating system, screen resolution, and hardware details.
- Pages Visited & Time Spent: Helps us understand what content interests our users the most.
- Referring Website or Search Query: To track how users find our site and optimize search engine performance.
1.3 Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience. These tools help us:
- Analyze website traffic and usage trends.
- Enhance functionality by remembering user preferences.
- Personalize content and marketing efforts.
You can modify cookie preferences in your browser settings. Disabling cookies may impact certain features of our website.
2. How We Use Your Information
We use the collected data for various legitimate purposes, including but not limited to:
- Providing and Improving Services: Ensuring our website and offerings meet user expectations.
- Processing Transactions: Handling payments and orders securely.
- Customer Support: Responding to inquiries and resolving issues efficiently.
- Marketing Communications: Sending promotional offers, newsletters, or updates (you may opt out anytime).
- Security and Fraud Prevention: Protecting user data and preventing unauthorized access.
- Legal Compliance: Adhering to legal obligations and cooperating with regulatory requirements.
3. How We Protect Your Information
We implement robust security measures to safeguard your personal data. Our protection methods include:
- Encryption: Securing sensitive data during transmission.
- Access Controls: Restricting access to authorized personnel only.
- Regular Security Audits: Evaluating and improving security protocols.
- Secure Payment Processing: Collaborating with trusted payment processors to handle transactions safely.
While we strive to protect your information, no online platform can guarantee absolute security. We encourage users to take precautions when sharing personal data online.
4. Third-Party Sharing
We do not sell, rent, or trade your personal information. However, we may share certain data with:
- Service Providers: Trusted third-party vendors who assist with website hosting, payment processing, email delivery, and analytics.
- Legal Authorities: If required by law, subpoena, or legal proceedings to protect our rights and comply with regulations.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, user data may be transferred to new ownership.
All third-party partners must adhere to strict data protection policies.
5. Your Privacy Rights
You have rights regarding the personal data we collect. These include:
- Access: Requesting a copy of your stored personal data.
- Correction: Updating inaccurate or incomplete information.
- Deletion: Requesting removal of your personal data, subject to legal requirements.
- Opt-Out: Unsubscribing from marketing emails or disabling cookies in browser settings.
6. Third-Party Links
Our website may contain links to external sites for informational purposes. These third-party websites have their own privacy policies, and we are not responsible for their practices. We recommend reviewing their privacy policies before providing any personal information.
7. Children's Privacy
Cooks Auto does not knowingly collect, store, or process personal information from children under 13. If we become aware that such data has been obtained, we will take immediate steps to delete it. Parents or guardians who believe their child has provided us with personal information should contact us immediately.
8. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised We encourage users to review this policy regularly to stay informed about how we protect their data.